❓ Frequently Asked Questions
We want your shopping experience to be smooth and stress-free. Here are answers to our most common questions:
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📦 Orders & Shipping
Q: How long will my order take to arrive?
A: Orders are processed within 1–2 business days. U.S. orders typically arrive within 3–7 business days. International orders may take 7–14 business days depending on your location.
Q: Do you offer free shipping?
A: Yes! We offer free standard shipping on U.S. orders over $50. For orders under $50, shipping is calculated at checkout.
Q: How can I track my order?
A: Once your order ships, you’ll receive a tracking number by email so you can follow your package every step of the way.
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🔄 Returns & Exchanges
Q: What is your return policy?
A: We offer 30-day hassle-free returns. If you’re not in love with your purchase, return it within 30 days for a full refund — no restocking fees.
Q: Can I exchange my order for a different style or size?
A: Yes! Your first exchange is free, and we’ll even cover the shipping. Just email wrappedwisheswoo@gmail.com to start an exchange.
Q: Are there any items I can’t return?
A: Personalized or custom items and gift cards are final sale.
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🛡️ Warranty
Q: Do your products come with a warranty?
A: Yes, every Wrapped Wishes Woo piece comes with a 90-Day Quality Guarantee. If your jewelry arrives damaged or breaks under normal use within 90 days, we’ll replace it or issue a full refund.
Q: How do I make a warranty claim?
A: Simply email us at wrappedwisheswoo@gmail.com with your order number and a photo of the issue. Our support team will respond within 24 hours.
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💳 Payments
Q: What payment methods do you accept?
A: We accept Visa, Mastercard, American Express, PayPal, and other secure payment methods.
Q: Is checkout secure?
A: Absolutely. Our checkout process is SSL-encrypted and PCI-compliant. Your payment information is safe with us.
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🎁 Gifts
Q: Can I send an item directly as a gift?
A: Yes! Many of our products include gift-ready packaging. You can also add a personalized message at checkout.
Q: Do you offer gift cards?
A: Yes, digital gift cards are available for purchase and delivered instantly by email.
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📩 Still Have Questions?
If you didn’t find your answer here, email us anytime at wrappedwisheswoo@gmail.com — we reply within 24 hours.
